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Conversations

Every conversation with a customer in one place

Conversations is the screen a salesperson works in all day. The customer list is on the left, the history of whoever you opened is in the middle and their deal is on the right.

Read WhatsApp, calls, email and texts together

A WhatsApp message, a 14-minute call with its note, the proposal email and a colleague’s note all sit on one thread, newest at the top.

One customer’s timeline in Kordeva: a WhatsApp message, a note from a colleague, an email with the proposal attached and a phone call with what was said, newest first.

One reply box for WhatsApp, email and text

The box opens on the channel last used with the customer, with tabs for email, WhatsApp, text and a note to your team. Saved snippets drop in your usual answers with the customer’s name already filled in.

The reply box in Kordeva, with tabs for email, WhatsApp, SMS and notes. A saved snippet is being inserted into a WhatsApp reply, already filled in with the customer’s name.

Move the deal without leaving the chat

Value, close date, stage and owner sit beside the conversation. Change the stage there and the move is written into the history: Site survey to Proposal.

A customer’s conversation in Kordeva with her deal beside it: Home solar 8 kW, worth US$14,800, closing 30 October, at the Proposal stage and owned by Daniel Hughes. Moving the stage is recorded in the conversation.

Start with whoever has waited longest

The customer list marks who needs a reply and who has never been contacted. Sort by Longest waiting and work down from the top.

The list of deals in Kordeva filtered to customers awaiting a reply and sorted by longest waiting. George Mitchell has waited three hours, Jack Thompson 42 minutes and Olivia Bennett 12 minutes, each marked Needs a reply.

The whole screen: customers, history and deal

A real screenshot, filled with a demo solar company’s leads.

Kordeva’s Conversations screen: the list of customers, one customer’s WhatsApp messages, note and email on a thread, and her deal beside itKordeva’s Conversations screen: the list of customers, one customer’s WhatsApp messages, note and email on a thread, and her deal beside it
A customer’s conversation in Kordeva on a phoneA customer’s conversation in Kordeva on a phone

See it before you decide anything

Book a demo and we will walk you through the product and answer your questions. If it fits, we set it up with you.